Caller ID

Caller ID/Call Waiting combines two of KPU Telecommunications’ most useful features. When you are on the phone and you receive a second call, you can choose which call is more important by seeing who the new caller is by using your caller ID unit.

Advantages & Benefits

• Caller ID delivers the name, date, time and number of callers.
• Call Waiting allows you to accept a new call while engaged in a current call.
• Relieves the “wondering” about who the call waiting caller is.
• You have the name and number of the Caller ID caller even if you choose not to take the call.
• Caller ID’s makes a record of the call waiting call, if you don’t wish to take the call you have the number of the second caller so that you can return the call at your convenience.

Related Services

• Call Waiting
• Caller ID
• Voice Mail
• BASICChoice
• TOTALChoice
• PREMIUMChoice

Equipment

Caller ID/ Call Waiting requires a caller ID display unit which shows the caller ID information including name, number, time and date, the unit must support Call Waiting. KPU Telecommunications carries Cidco Caller ID/Call Waiting for $56.00 for use with Caller ID/Call Waiting and a wide variety of phones that feature built in Caller ID /Call Waiting.

To add Caller ID/Call Waiting to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or email Helpdesk@kpunet.net.

Last Call Return allows you to redial the last number that called you.  If the calling party is busy, this feature will continue to redial that number every minute for up to 30 minutes and notify you when the call is going through.

Advantages & Benefits

• Easily return the call of the last caller.
• No more need to run to the phone and still miss a call because you don’t get there in time.
• Easy to use.
• Unlimited monthly use.
• Know who has called even if they don’t leave a Voice Mail message.
• Return the last call whether it was answered and unanswered.
• Reduces the chance of missing important calls.
• Records the phone number of your last call, whether you answer it or not.
• Identifies the phone number of the person who called you.

Related Services

• Continuous Redial
• PREMIUMChoice
• TOTALChoice

To add Last Call Return to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or email Helpdesk@kpunet.net.

This feature allows your telephone to continuously redial a number which you have called that is busy. Once you activate this feature, your telephone will redial that selected number every minute, for 30 minutes. When the line is available, a distinctive ring alerts you that the busy line is clear and once you pick up the telephone the call is automatically placed. You can also continue to receive and make calls from your telephone as this feature is activated.

Advantages & Benefits

• Allows you to do other tasks instead of wasting time continually dialing a busy number.
• Places the call automatically.
• Notifies you when the call is going through.
• Other calls can be made while you wait.
• Easy to activate.
• Unlimited use.

Related Services

• Call Waiting
• Last Call Return
• TOTALChoice
• PREMIUMChoice

To add Continuous Redial to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or email Helpdesk@kpunet.net.

Selective Call Forwarding allows you to select which numbers will be forwarded to a number you choose while allowing the rest of your calls to ring normally to your home or business. This feature works much like the Call Forward feature but gives you additional freedom in controlling which callers will be forwarded to a particular number.

Advantages & Benefits

• A short ring will sound at your phone when a call is being forwarded.
• Calls not forwarded can still be received.
• Up to 31 numbers can be designated to your selective Call Forwarding List.
• Outgoing calls can still be made while Call Forwarding is in effect.
• Easy to activate, deactivate and change Call Forwarding from any touch-tone phone.
• Calls can be forwarded to your KPU Pager, your cell phone or a long distance number.
• No longer are you forced to stay in one place while waiting for an important call.
• You get your calls without needing to give callers different numbers to try and find you.
• Never worry about missing important calls.
• Gives you control of which callers can reach you and which can’t.
• If you work late, forward the calls from your home to your office.
• If you stay home from work, forward your work calls home.
• Piece of mind that your kids can always reach you in case of an emergency.
• Your calls have the ability to follow you wherever you go.
• Eliminates playing “Phone Tag” and having to return messages

Related Services

• Voice Mail
• Call Forwarding
• TOTALChoice

To add Selective Call Forwarding to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474or emailHelpdesk@kpunet.net.

With this feature you can designate up to 31 telephone numbers which are allowed to ring through to your telephone while all other callers hear a polite recording that the party is not accepting calls at this time.

Advantages & Benefits

• Gives you control of incoming calls
• Avoid interruptions from unimportant calls
• Receive only the calls you want
• Easy to use
• Unlimited monthly use
• Only activate when you want
• Ability to place outgoing calls while active

Related Services

• Selective Call Rejection
• Call Blocking

To add Selective Call Acceptance to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or emailHelpdesk@kpunet.net.

With Selective Call Rejection you can designate up to 31 selected numbers which are rejected from being delivered to your telephone. The callers on your call rejection list hear a polite recording stating that the party is not accepting calls at this time.

Advantages & Benefits

• Avoid being disturbed by unwanted callers.
• Privacy.
• Screen out annoying and repetitive unwanted calls.
• Block a harassing caller.
• Up to 31 numbers can be placed on your call Selective Call Rejection list.
• Assurance that the calls you do not want are rejected and all other calls will ring through.
• Easy to activate, deactivate and change call rejection list.

Related Services

• Selective Call Acceptance
• Call Blocking
• Anonymous Call Rejection
• TOTALChoice

To add Selective Call Rejection to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or emailHelpdesk@kpunet.net.

This feature enables you to trace harassing calls with the assistance of KPU Telecommunications and local law enforcement authorities. When a Call Trace is initiated, the number is recorded at the KPU switching center then forwarded to the Ketchikan Police Department. Cost for Call Trace is $5.00 per investigation.

Advantages & Benefits

• Allows you to trace the identity of harassing callers and gives law enforcement authority the information to prosecute the person making the calls
• Available to all KPU Telecommunications customers free of charge
• Easy to activate
• Personal privacy, security and protection.
• A Call Trace can be activated whether you live in the City or Borough of Ketchikan

Related Services

• Caller ID
• Call Blocking

Call Trace is available to all KPU Telecommunications Customers. If you have questions concerning this services contact KPU Telecommunications Customer Service Department at 2930 Tongass Avenue call 907- 228-5474 or email Helpdesk@kpunet.net.

With this feature, you can program up to 12 numbers to be automatically identified by a distinctive ringing pattern even if your telephone is in use. When a member of the Distinctive Ring group places a call, you will be notified by a short-long-short ringing pattern identifying the caller as a member of your select calling list.

Advantages & Benefits

• Know who is calling before you answer the call.
• Identify if the call is likely to be for you or another member of your family.
• Distinguish business calls from personal calls, kids calls from parent calls and important calls from unimportant calls.
• Avoid the need for an additional line.
• Gives you the choice to take a new call or continue the existing conversation.

Related Services

• Call Waiting
• Teen Ring
• BASICChoice
• TOTALChoice
• PREMIUMChoice

To add Distinctive Ring to your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or email Helpdesk@kpunet.net.

Call Blocking allows you to restrict your number from being identified when you are making a call. This feature can be activated at all times or on a per call basis. There is no charge for having this feature on your line.

Advantages & Benefits

• This feature is free of charge
• Ability to easily turn on or off on a per call basis
• Protects your identity
  (If the party you are calling has Anonymous Call Rejection on their line, you can choose to deactivate Call Blocking to allow your call to go through)

Related Services

Anonymous Call Rejection

To request Call Blocking be placed on your line visit our KPU Telecommunications Customer Service Department at 2930 Tongass Avenue or call 907-228-5474 or email Helpdesk@kpunet.net.